Privacy Policy

1. Who we are

This website, nuevaldesign.com (the “Site”), is operated by NUEVAL Acoustic Designs (Shanghai) Technology Co., Ltd (“NUEVAL”, “we”, “us” or “our”), registered in Shanghai, China.

• Registered name: NUEVAL Acoustic Designs (Shanghai) Technology Co., Ltd
• Country of registration: China (Shanghai)
• Privacy contact: info@nuevaldesign.com

We manufacture and supply custom PET acoustic panels to businesses. This policy explains how we handle personal data of the professionals who contact us, request samples or specifications, or browse the Site.

2. What data we collect

2.1 Information you give us

When you submit the inquiry form, request a document, or email us, we may collect:

• Your name, company name and role;
• Your work email address and, where given, a telephone number;
• Project location / destination country;
• The content of your message and any specifications you send us;
• Files you upload, such as CAD, BIM, PDF or ZIP drawings. These may incidentally contain personal data (for example names in title blocks).

2.2 Information collected automatically

Like most websites, we and our service providers may collect technical information when you visit, such as IP address (in truncated form where possible), browser and device type, pages viewed, referring page, and general location derived from the IP address. This is collected through cookies and similar technologies — see our Cookie Statement.

3. Why we use your data and our legal basis

Purpose	Legal basis (EU/UK GDPR)
Responding to your inquiry, preparing quotations and arranging samples	Performance of a contract or steps taken at your request (Art. 6(1)(b)); our legitimate interest in running our business (Art. 6(1)(f))
Providing technical documents and test reports you request	Your consent and/or steps taken at your request
Sending occasional commercial information about our products	Your consent, or our legitimate interest where permitted by law
Measuring and improving the Site, and where relevant advertising	Your consent to non-essential cookies (Art. 6(1)(a))
Complying with legal, tax and accounting obligations	Compliance with a legal obligation (Art. 6(1)(c))

4. Who we share it with

We do not sell your personal data. We share it only with service providers that help us operate the Site and our business, under contract and only as needed:

• Form and email providers — the service that delivers our inquiry form submissions to our inbox (for example Web3Forms or Formspree) and our business email provider;
• Analytics and advertising — Google (Google Analytics and, if enabled, Google Ads) — see the Cookie Statement;
• Hosting and infrastructure — the provider that hosts the Site;
• Professional advisers — auditors, accountants or lawyers where necessary;
• Authorities — where we are required to do so by law.

5. International transfers

We are based in China and work with clients worldwide, so your data may be transferred to and processed in countries other than your own, including China, the European Economic Area and the United States. Where required, we put appropriate safeguards in place, such as standard contractual clauses.

6. How long we keep it

We keep inquiry and project correspondence for as long as needed to deal with your request and to maintain our business records, and then for the period required by tax, accounting and legal rules. Automated analytics data is retained according to the retention settings of the analytics service. Where we relied on consent, we keep the data until you withdraw that consent.

7. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration, including encryption in transit (HTTPS), access controls and reputable service providers. No method of transmission over the internet is completely secure, but we work to protect your information.

8. Your rights

Depending on where you live, you may have some or all of the following rights:

• Access the personal data we hold about you;
• Ask us to correct inaccurate data;
• Ask us to delete data (the “right to be forgotten”);
• Object to, or ask us to restrict, certain processing;
• Receive your data in a portable format;
• Withdraw consent at any time, where processing is based on consent;
• Under California law (CCPA/CPRA), to know, delete, correct and opt out of the “sale” or “sharing” of personal information. We do not sell personal information.

To exercise any of these rights, email info@nuevaldesign.com. We will respond within the timeframe required by applicable law. You may also complain to your local data protection authority.

9. Children

The Site is intended for business users and is not directed at children. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be made obvious on the Site.

11. Contact

Questions about this policy or your data? Write to info@nuevaldesign.com or to NUEVAL Acoustic Designs (Shanghai) Technology Co., Ltd, Shanghai, China.